龙之旅 - 英国华人旅行社，提供英国境内旅游，欧洲旅游，VIP旅游，英国包车、租车等旅游服务项目。

Terms and Conditions旅游合同条款

Please read through this contract before you make the payment. Sending payment confirmation email together with the customer details form indicates that you have accepted our contract.

Our Commitment to You:

1. PAYMENT AND CONFIRMATION OF THE TOURS
Once we have received your tour fees and contact details, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons traveling and a binding contract between us will come into existence when we send our confirmation e-ticket to you.

2. PRICE POLICY
All prices in our adverts are correct at the time of publication. We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.
What is included and not included in the tour price will be in accordance with the description on the website at the time of booking.

3. ACCOMODATION
Basically hotels on your tour are 3 star hotels or B&B based on 2 adults sharing a standard room with facilities. Supplements may apply for any additional facilities. If we unable to find the sharer, we’ll provide you with a single room at no extra cost. Three bedded rooms in other locations are usually twins with extra bed and space may, therefore, be reduced. The extra bed is usually a camp or folding bed.
Single supplement will be applied if those of you who are single travellers or want to stay in a single room. These single rooms are often smaller and sometimes less well appointed. We do not know which room you will be given as your hotel will usually decide this shortly before you arrive.
It may be occasionally necessary to use alternative hotels to those shown on our hotel list. Such alternative hotels will be of an equivalent standard to those indicated and final details will be provided with your tickets. Hotels may sometimes be located outside the city centres in outlying areas but will still have access to the city for sightseeing.

4. AMENDMENTS – By us
If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimize your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price and also provide you with compensation detailed below. You will then have a choice of (1.) Accepting the change of arrangement;  (2.) Taking another available tour we offer at a similar price;
Please bear in mind that our tour itineraries too may have to be changed for operational reasons, sometimes at short notice, or because of weather, road or traffic conditions, mechanical breakdowns, police activity etc.
The tour is based on the short Channel ferry-crossing route, Dover-Calais. Details of your ferry crossing will be included in your travel documentation. However, we reserve the right to direct tours to alternative ports if necessary.

5. CANCELLATION – By us
The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour before the committed latest confirmation date (which we promise you that we will give you a definite answer as to whether a tour can depart. For Europe tours this is usually 30 days in advance, for other tours this maybe shorter), in which case we would make a prompt refund of all monies paid.
If in the event that a non-confirmed tour is cancelled and you have paid us a deposit or tour fees, we will refund you the fees you have paid within 10 days of the cancellation notice.  
If your tour is confirmed and then cancelled by us, we will refund you the fees you have paid within 10 days of the cancellation notice and pay you appropriate compensation, the amount may vary from tour to tour and will be noted on the ticket. Or you may refer the general compensation levels listed as below:

UK Tours:

                                   
Europe Tours:

 
If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 7 days of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid plus compensation payable in accordance with the scale set out under Amendments. However, no compensation will be offered if you default in payment of the balance by the specified date.

6. DELAYS AND BREAKDOWN
We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately even the best maintained vehicles my breakdown. In these cases, we will be on hand to look after you and do our best to ensure that your tour is disrupted as little as possible. On the other hand, we will give you ￡2.5 per person compensation for the first 3 hours delay or breakdown and a further ￡5 for the subsequent 2 hour delay, Over 5 hours, ￡15 per person (maximum of ￡15 per person).
Please be informed that the above compensation does not include delays caused by third party transport (such as boat, railway works, flights delay etc.) and exclude any delays caused by non-mechanical problems such as bad weather, traffic condition or accidents, and delays caused by police/ crossing border checks or caused by fellow passengers.

7. COMPLAINTS
If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms of conditions.
8. BROCHURE INFORMATION
All information contained in this brochure is based on information available at the time of publication. We reserve the right to change any brochure information before your booking is confirmed and the amended information will then form part of your contract with us. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

Your Commitment to Us:

9. FULL PAYMENT
You must pay full cost of your holiday at the time of booking plus appropriate insurance premium if applicable. For insurance requirements see clause (12). Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.

10. INSURANCE
All participants on our tours must have adequate travel insurance to cover the trip against loss of money and luggage, medical expenses, cancellation charges in the event of illness prior to departure, etc. We reserve the right to check your insurance policy document on the tour and refuse you boarding if you do not have your policy with you.

11. AMENDMENTS – By you
Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 30 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay an administration charge of ￡25 per person per alteration. However if the alteration is requested within 30 days before departure, it will be treated as a cancellation and you will be liable for the cancellation charges.
Your tour will depart promptly at the departure point as set out in your itinerary. If you fail to join the tour due to your lateness or any other reason we won’t refund any tour fees.

The guide/tour manager has the final decision on the timing of departure.

If you deviate from the tour, for instance, to visit a friend and won’t able to board the coach at we designed departure point, you must inform the guide about not waiting for you. You may re-join the tour at any time provided you arrive to the requested pickup point at your own accord and you have informed the guide to expect you in advance. We will not pay you the costs for the deviation nor the services you’ve missed due to the deviation.

About transferring tour dates:

For U.K. tours, if you are unable to join the tour at the date you have applied for, but are willing to transfer to the same tour departing on a different date, as long as you inform us in writing seven or more days before your scheduled departure date, we will allow you to transfer to the new date subject to availability for once, if you want to transfer the second time you will be charged 50% of your tour fees. If you inform us about the date change within 7 days, it will be treated as a normal cancellation.
For European tours, you will be permitted to a different tour or the same tour departing on a different date subject to a transfer charge. If you tell us in writing 30 days prior to tour departure you can change to a different tour subject to a fee of 50GBP, within 50GBP, it will be treated as a normal cancellation.

Transfer your place to friends:

If you are unable to attend a tour, you may transfer your place to a friend of the same gender. You must inform us in writing 14 days prior to the tour departure and will be charged a 30GBP or 300RMB transfer fee. We reserve the right to refuse anyone on the tour unless they are the ticket holder or we have not been informed of the transfer.

12. CANCELLATION – By you
You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person sending the payment and is communicated to us in writing. As this incurs administrative costs, we will apply cancellation charges (percentage of tour price) as shown:

U.K tours:
Period before departure    Cancellation Charge

    
Europe tours

However, if you cancel you holiday 31 days before departure due to Visa problem, you need provide your visa refuse letter to us, ￡25 will be retained as administrative fee and the rest of your payment will be refunded to you. 30-15 days before departure due to Visa problem, ￡50 will be charged; within 15 days, we will not be responsible for any costs you have incurred as a result of your visa problems.

13. YOUR RESPONSIBILITIES
a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas. As travel regulations are constantly changing, we as a Tour Operator are unable to provide up-to-date information concerning such requirements; it is, therefore, our customers' own responsibility to ensure that you comply with all necessary Visas, Passport or other travel regulations. We cannot accept any liability should your passport or visa requirements not be in order.

b) You need to bring your e-ticket with you during the tour.

c) If you decline to accept the room sharer we have chosen for you, or you request that you must be placed in a single room, you must pay a single room supplement of 30 GBP per person per night, and make sure you put this to us in writing at the time of booking. If you have made a request for room other than the standard twin room, you must put this in writing at least 72 working hours before tour departure. We will endeavour to accommodate your request, but this is not guaranteed. We will not be able to compensate you if we are not able to fulfil your request for any reason.

d) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you (including any return travel arrangements).
If you damage any properties like vehicle or hotel facilities during the tour, whether it is deliberate or accidental, you will be liable to pay for it.

e) Personal belongings should always be under the protection of the travellers themselves in any circumstances. Passengers themselves will be responsible for any loss, damage or stolen of their personal belongings if they are left unattended.

14. COMPLAINTS
We do our best to give you an enjoyable, trouble-free tour, but occasionally even the best laid plans can go wrong. If you have a problem or complaint you must tell us so that it can be sorted out on the spot. Our office tel is: 02089041193 during the working time. If your complaint cannot be resolved there and then, you must write to us with full details within 28 days of your return from your tour. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.

15. Unforeseen circumstances
There may be unforeseen situations occur during the tour to which we will have no control. These may involve traffic situations, breakdowns, natural disasters etc. We reserve the right to make changes to the itinerary/hotel/ meal arrangement as a result of these unforeseen circumstances. This mean that some viewpoints may be missed, but we will do our best to ensure that we stick to the itinerary as much as possible.
You also have to ensure the contact details you gave us are valid and up to dated. We will do our best to inform you of any material changes before or during the tour as it happens. We won’t be responsible for the consequential loss due to your failing to receive the information by providing us the invalid contact details.

Other Tour Information

• Booking process:

Please read from the booking process page.
Plus, if you book the tour on behalf of other people, you must ensure that all passengers agree with the terms set out in this contract. By booking on behalf of others, you accept that all people in your party agree to terms set out in this contract.

• Children and Elderly.

6 -12 years of age on day of departure are available on certain tours, and will be offered special prices on the tours if they can share a standard twin room (two single beds) with their parents. In our experience, younger children do not enjoy touring holidays and we, therefore, do not accept bookings for children under 6 years of age on coach tours. Please note that we cannot accept bookings from unaccompanied children under 16 years of age.

For their own safety and to ensure they are properly looked after, we can only accept passengers between the age of 60-80 if the passenger is also accompanied by an adult aged between 18-60, or with adequate travel insurance. We regret that we are not able to accept passengers aged above 80 in any circumstance.

• Luggage capacity

Some coaches and minibuses have limited luggage capacity. Normally we require your luggage to have a maximum size of 55*40*20cm, weight of no more than 15kg. But if your luggage is bigger than this, we’ll try to accommodate as well. However, you must give us notice in writing and if this can be confirmed we’ll also inform you by writing, or we are sorry that we cannot carry your oversized luggage during the tour.   

• Medical condition or disabilities

If you have a medical condition or disabilities which may affect your trip, please make sure to inform us in writing at the time of booking for special arrangements and suitability advice. If we reasonably feel we are unable to satisfactorily accommodate your particular needs, we reserve the right to decline the booking or ask for you to be accompanied by a person who is able to provide full assistance to you throughout your trip.

• Third party services

Our services are limited to those that we’ve advertised. During the tour, we may help third parties such as boat operators, restaurants and attractions to advertise their services. They are optional and are not part of our responsibility. We do not accept responsibilities for the actions of non-contracted third parties, or their failure to perform any service they have advertised.